bc99's Privacy Policy —
Your Data Is Our Responsibility
Every piece of your personal information is stored with strict security at bc99. This document describes in detail what data we collect, how we use it, and how we keep it safe.
Introduction & Scope of Application
This Privacy Policy ("Policy") applies to all members, visitors, and registered users of the bc99 platform and its related services. This Policy takes effect from the moment you visit the bc99 website or mobile platform, create an account, play games, make a deposit, or request a withdrawal.
bc99 believes that user privacy is a fundamental right. We commit that your personal information will be used only for the purposes described in this Policy and will not be sold or transferred to any third party without your consent.
Important: This Policy may be updated from time to time. Any changes will be published on this page, and registered users will be notified by email for significant changes. Continued use of the platform will be considered as your acceptance of the updated Policy.
What Information We Collect
bc99 collects the following types of information to provide services, ensure security, and improve the user experience:
2.1 Information You Provide Directly
Information you provide directly when you open an account or use services at bc99:
- Full name, date of birth, and gender
- Active email address and mobile number
- Residential address within Bangladesh
- National ID (NID) or passport number (for identity verification)
- Payment details: bKash, Nagad, Rocket, Upay, or bank account information
- Messages or information you provide when contacting the support team
2.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address, device type, and operating system
- Browser type and version
- Date and time of platform access (BST, UTC+6)
- Session data: which pages were visited and how long was spent on them
- Referral source: the link or channel through which you arrived at bc99
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
Limited information may also be received from authorized third-party service providers involved in identity verification, fraud prevention, or payment processing.
Purpose of Using Information
bc99 uses collected information only for the following legitimate purposes:
Account Management
Information is used to create, verify, maintain, and ensure secure access to your account.
Payment Processing
Information is used to carry out deposit and withdrawal transactions and to prevent financial fraud.
Security & Protection
To maintain platform security, detect unauthorized access, and prevent fraudulent activity.
Customer Support
To resolve your complaints or questions and to provide effective assistance via live chat and email.
Service Improvement
To analyze the user experience and improve the platform's games, features, and overall quality.
Communication & Notifications
Information is used to send important updates, security alerts, and transaction-related notifications.
Marketing communications: If you do not wish to receive marketing emails or messages, you can opt out at any time by contacting our support team. However, transaction-related and security notifications cannot be turned off, as they are an integral part of the service.
Disclosure & Sharing with Third Parties
bc99 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
4.1 Service Provider Partners
Limited information may be sent to authorized service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical infrastructure management. These partners may use the information only for the specific task assigned and are required to comply with our security standards.
4.2 Legal Obligations
Information may be disclosed if required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will not disclose more information than is legally permitted.
4.3 Business Restructuring
In the event of a merger, acquisition, or significant change to the business, user information may be transferred to the successor entity. Users will be notified in a timely manner before any such change.
4.4 With Your Consent
Beyond the reasons described above, information will not be shared with any third party without your explicit consent.
Cookies & Tracking Technologies
bc99 uses cookies and similar technologies to operate the platform smoothly and improve the user experience.
5.1 Essential Cookies
These cookies ensure the platform's core functions — such as maintaining login sessions, managing security tokens, and completing payment processes. Without these cookies, the service will not work correctly.
5.2 Analytical Cookies
Analytical cookies are used to understand how users interact with the platform. This information is processed in aggregate and is not used to identify any individual.
5.3 Cookie Controls
Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may cause some services to not function correctly.
Data Security Measures
bc99 treats user data with the highest priority. We apply the following technical and administrative measures to protect your information:
- SSL/TLS Encryption: All data transfers between the platform and servers are protected by industry-standard SSL encryption.
- Data Encryption: Sensitive information (passwords, financial details) is stored in encrypted form in the database.
- Access Controls: Only authorized staff may access user information, and only as required for their specific role.
- Regular Security Assessments: Regular reviews are conducted to identify security vulnerabilities in the platform.
- Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
- Fraud Detection: Suspicious activity is monitored and prevented through automated systems.
No transmission of information over the internet can be made completely secure. However, bc99 always strives to ensure the protection of your information by following the highest industry standards. If a security breach occurs, we will notify affected users as quickly as possible.
Data Retention Period
bc99 does not retain your information longer than necessary. The retention period is determined based on the following criteria:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, transaction history may be retained for a specified period to fulfill legal and financial obligations.
- Legal requirements: If applicable law requires that specific information be kept for an extended period, that law will be followed.
- Dispute resolution: Information related to an ongoing dispute or legal process will be retained until that process is concluded.
After the designated period, information is securely deleted or anonymized so that no individual can be identified from it.
Your Privacy Rights
As a bc99 user, you have the following rights regarding your own information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information about you.
Right to Erasure
You may request deletion of your information beyond what is required by legal obligations.
Right to Object to Processing
You may object to and opt out of the use of your information for marketing purposes.
Right to Data Portability
You may request your information in a structured, commonly readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily suspended.
To exercise these rights, contact our support team. We will process your request within a reasonable timeframe. However, in some cases, legal obligations may mean that certain information cannot be deleted or edited.
Protection of Minors' Data
bc99 is a 21+ platform. Information is not knowingly collected from anyone under the age of 21. An age verification process is followed during account registration.
If it comes to our attention that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has opened an account on bc99, please contact our support team promptly.
For ages 21+: All bc99 services are for individuals aged 21 and above only. Please play responsibly.
Data Transfer & Storage
bc99's servers and technical infrastructure may be located in various places. Your information may be stored or processed outside Bangladesh. In such cases, we ensure that:
- Data transfers are governed by effective security agreements
- The receiving party is obligated to ensure protection equivalent to this Privacy Policy
- Industry-standard contractual safeguards are used for data protection
- International best practices for data protection are followed
Contact Us
If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us through any of the following channels:
Live Chat — available 24 hours a day, 7 days a week, with support in both Bengali and English
Email: [email protected]
For withdrawal-related inquiries, our processing time is generally 10–45 minutes.
We operate a secure and reliable platform with SSL encryption and fair play guaranteed.
We take every request seriously and aim to respond within a reasonable timeframe. Any concerns you have about data protection are equally important to us.
Start Playing Safely at bc99
We keep your data secure — bc99 is Bangladesh's trusted online gaming platform.
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